LAST UPDATED January 2024
Malayali Kerala Spa is committed to protecting and
respecting your privacy. Please read this Privacy Policy (the Policy) carefully as it
contains important information about how we will use and treat your personal data. By
visiting https://malayalikeralaspaajman.com/ (“Our Website”) you are
accepting and consenting to the practices described in this policy.
FOR CUSTOMERS AND VISITORS TO OUR SITE
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on
Our Website, or by corresponding with us by phone, whatsapp or
otherwise. This includes information you provide when you register to use Our Website or
partner portal, subscribe to our service, use Our Booking Services, when you report a
problem with Our Website or contact us for any other reason. This may include your name,
date of birth, gender, address of where the Massage will be provided, email address,
phone number and payment card information. It will also include any further information
that you provide in relation to your booking, either to us or to your Independent
Partner (and this may include information about your health).
- Information we collect about you. With regard to each of your visits to Our Website or
use of our booking tool, we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet; your login information; browser type,
version, country and language; time zone setting; browser plug-in types and
versions; operating system and platform;
- Information about your visit, including the full Uniform Resource Locators
(URL) clickstream to, through and from Our Site (including date and time);
products you viewed or searched for; page response times, download errors,
length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), and methods used to browse away from the
page and any phone number used to call our customer service number.
- Device Information : Each time you use Our Website we may also collect information
about your device. This may include information on the type of mobile device that you
are using and its unique device identifier (for example, the IMEI number, the device's
mobile phone number, the MAC address of the device's wireless network interface or push
ID), the mobile operating system that you are using and mobile network information.
- Information we receive from other sources. Client Consultation Forms – Prior to your
Massage you will be asked to complete a Client Consultation Form in which you will be
asked for details of any medical conditions. We will store these on behalf of the
Independent Partners.
-
We work closely with third parties (including, for example, business partners,
subcontractors in technical, payment and delivery services, advertising
networks, analytics providers and search information providers) and may receive
information about you from them.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To carry out our obligations arising from our Booking Services that you request from
us;
- To store the Client Consultation Forms
- To notify you about changes to our Booking Service that may affect you;
- To ensure that content from Our Site is presented in the most effective manner for you
and for your computer or device;
- To improve our services;
- To measure or understand the effectiveness of our advertising to you and others, and to
deliver relevant advertising to you;
- To contact you and make suggestions and recommendations to you about Massage that may
interest you or them by phone, SMS, whatsapp or via our websites
- To remind you of your appointments;
- For administration and internal operations, including troubleshooting, data analysis,
data security, testing, research, statistical and survey purposes;
DISCLOSURE OF YOUR INFORMATION
We also provide your information to selected third parties including:
- Suppliers for the performance of any contract we enter into with them or you.
-
Analytics and search engine providers that assist us in the improvement and optimisation
of Our Website.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose
your personal data to the prospective seller or buyer of such business or assets.
- If Malayali Kerala Spa or substantially all of its assets are acquired by a third party, in
which case personal data held by it about its customers will be one of the transferred
assets.
- If we are under a duty to disclose or share your personal data in order to comply with
any legal obligation
- To enforce or apply our terms of use and other agreements; or
- To protect the rights, property, or safety of Malayali Kerala Spa, or
others.
- To law enforcement agencies and regulators in connection with their investigations
- This includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction.
SECURITY
We use appropriate technical and organisational safeguards to protect your data. However you
should be aware that the transmission of information via the internet is not completely
secure. Any transmission is at your own risk. Once we have received your information, we
will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
Marketing - You have the right to ask us not to process your personal data for marketing
purposes. We will usually inform you (before collecting your data) if we intend to use your
data for such purposes or if we intend to disclose your information to any third party for
such purposes and ask for your consent.
Access to Information and other rights – you have the right to ask to see the information
which Malayali Kerala Spa holds about you and why. If you want to see the information we hold
about
you then you must ask for the information in writing and give your full name and address.
You should send your request to the below contact details.
CONTACT
Villa No 7, Near Ammar Bin Yasir Street Al Rashidiya 2
Ajman - United Arab Emirates
Phone number +971 528893318
